Transportation

Drivers are trained in CPR and First Aid, and have additional training in transporting frail, elderly and mobility-challenged riders. The Care-A-Van vehicles are equipped with hydraulic lifts and can accommodate wheelchair clients, oxygen canisters, and other assistive mobility devices. We are sorry, but the vehicles are not equipped to carry electric wheelchairs, scooters, or other similarly heavy chairs. If you require wheelchair transport, a standard wheelchair can be provided during your ride. Please inform the scheduling office of your needs when you make your reservation.

Through a collaborative partnership with the Ventura County Transportation Commission, a special rate applies for ADA-certified riders for trips to the Conejo Valley.

Ticket books are available for pre-purchase, and caregivers or care attendants may accompany the rider at no charge. Transportation to the Senior Lunch mealsite can be provided to senior citizens on a donation-basis with prior reservations.

Rider Responsibilities
The Care-A-Van is pleased to serve you. The following are some steps you can take to ensure the best service possible.

• Please be ready to go at your scheduled pick-up time.
• No eating, drinking or smoking is allowed on the Care-A-Van.
• Loud or profane language is not permitted.
• Riders may not consume or be under the influence of an intoxicating substance.
• Drivers are not to be tipped.
• Radios or other noise-generating devices may not be operated in the Care-A-Van.
• All wheelchairs must be secured by the driver at all times while in the Care-A-Van.
• If you change your residence or your phone number, it is your responsibility to notify the scheduling office when making a reservation.

Service Area
The Care-A-Van transportation service is pleased to assist Camarillo Health Care District residents. All rides must originate within District boundaries or sphere of influence which includes the Greater Camarillo Area, Somis, and parts of the Las Posas and Santa Rosa Valleys. If you have questions regarding your address, please call the Care-A-Van office at (805) 388-2529 and they can assist you.

Service Hours
The Care-A-Van office is open from 8:00a.m. to 5:00p.m., Monday through Friday to help arrange your transportation needs.
The Care-A-Van Hours of Operation are from 8:20a.m. to 4:00.m.
For your greatest convenience and service satisfaction, please work with your medical destination to schedule your appointments within that time frame.

Reservations
To make a reservation, please call (805) 388-2529. You will be asked to provide the following information:

• Your name
• Your telephone number
• Your pick-up location and desired pick-up time
• Your destination and what time you need to be there
• Whether or not you need wheelchair assistance and what type of wheelchair

Reservations can be made Monday through Friday, 8:00 a.m. to 4:20 p.m. It is necessary to make your reservation at least 2-3 days in advance, and as much as two weeks in advance. Same day requests are usually not available.

Every effort is made to accommodate the needs of all riders and we appreciate your consideration of multiple riders, unforeseen circumstances, and other possible traffic delays.

Cancellations
If you need to cancel your ride, kindly inform the office at least two hours prior to your scheduled pick-up time. When you take the time to notify us of a cancellation, you are providing another rider with an opportunity!

Rates
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